Refund policy

🚫 No Returns & Refund/Exchange Policy

1. General No-Return Policy

We appreciate your business and want you to be fully satisfied with your purchase.

Please note that we do not accept returns of products, as all sales are final. We only offer exchanges or refunds for items under the specific conditions outlined below.

2. Conditions for Refunds or Exchanges

We only offer refunds or exchanges if the item you received is fundamentally flawed, such as:

Defective Product: The item is broken or has a manufacturing defect upon arrival.
Damaged in Transit: The item was damaged during shipping.
Incorrect Item: You received a different product than the one you ordered (e.g., wrong size, color, or product type).

3. Timeframe for Claims

You must notify us of any claim (defective, damaged, or incorrect item) within 14 days of receiving your order.

Process: To start a claim, please contact us at divinelensmediaservices@gmail.comm with the following information:
- Your Order Number.
- A description of the issue.
- Photographic or video evidence of the defect or damage.

4. Exchange Process (If Applicable)

If your item qualifies for an exchange (e.g., a defective item), we will ship a replacement product to you at no additional cost after reviewing your claim.

In some cases, we may request that you send the damaged/defective item back to us. We will provide a prepaid shipping label for this return.

5. Refund Process (If Applicable)

If a replacement is not possible or appropriate, we will initiate a refund.

Refunds will be processed back to your original method of payment.
Please allow 5 business days for the refund to be processed and for the credit to appear in your account.

6. Exceptions (Items that cannot be Exchanged or Refunded)

The following items are exempt from any exchange or refund policy, regardless of condition:

Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any claim submitted more than 14 days after delivery.